Shipping Policy

Thank you for visiting and shopping at Krzyzowski Art Company Ltd. Following are the terms and conditions that constitute our Shipping Policy.

 

Krzyzowski Art Company Ltd ("we" and "us") is the operator of (https://personambrand.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

 

Destination

Shipment method

Estimated delivery time

Shipment cost

United Kingdom

Royal Mail

2-5 business days

Free

International

DPD

7-21 business days

Free

 

Delivery delays can occasionally occur.

3. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 4. Customs, Duties and Taxes

Sales tax has already been applied to the price of the goods as displayed on the website. Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

5. Returns


We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
    1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
    2. Request your Return Authorization Number and by emailing personam.shop@gmail.com or calling our office number +447395254209 with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval we’ll send you a return shipping label, as well as instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.
    3. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order. 

6. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

7. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

8. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

9. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

10. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 11. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

12. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

13. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

14. Customer service

For all customer service enquiries, please email us at personam.shop@gmail.com